{"id":9,"date":"2022-02-21T08:30:52","date_gmt":"2022-02-21T08:30:52","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor\/demos\/grocery-market\/?page_id=9"},"modified":"2025-07-13T15:09:50","modified_gmt":"2025-07-13T15:09:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.arawsupermarket.gr\/el\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-305d4b0d e-flex e-con-boxed e-con e-parent\" data-id=\"305d4b0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41777c7 elementor-widget elementor-widget-text-editor\" data-id=\"41777c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"158\" data-end=\"202\"><strong data-start=\"158\" data-end=\"202\">Arawsupermarket Refund and Return Policy<\/strong><\/p>\n<p data-start=\"204\" data-end=\"348\"><strong data-start=\"204\" data-end=\"228\">Contact Information:<\/strong><br data-start=\"228\" data-end=\"231\" \/>Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"238\" data-end=\"267\">sudangshusudangshu2@gmail.com<\/a><br data-start=\"267\" data-end=\"270\" \/>Phone: +30 21 1214 9468<br data-start=\"293\" data-end=\"296\" \/>Address: Leof. Kifisias 57, Athina, Athinaio, Greece<\/p>\n<hr data-start=\"350\" data-end=\"353\" \/>\n<h3 data-start=\"355\" data-end=\"366\">Returns<\/h3>\n<ol data-start=\"368\" data-end=\"1260\">\n<li data-start=\"368\" data-end=\"643\">\n<p data-start=\"371\" data-end=\"643\"><strong data-start=\"371\" data-end=\"387\">Eligibility:<\/strong><br data-start=\"387\" data-end=\"390\" \/>We accept returns on products that are defective, damaged during shipping, or incorrect items sent. Due to the perishable nature of grocery items, we do <strong data-start=\"546\" data-end=\"553\">not<\/strong> accept returns on fresh or opened products unless they fall into one of these categories.<\/p>\n<\/li>\n<li data-start=\"645\" data-end=\"762\">\n<p data-start=\"648\" data-end=\"762\"><strong data-start=\"648\" data-end=\"666\">Return Period:<\/strong><br data-start=\"666\" data-end=\"669\" \/>You must notify us within <strong data-start=\"698\" data-end=\"708\">3 days<\/strong> of receiving the product to be eligible for a return.<\/p>\n<\/li>\n<li data-start=\"764\" data-end=\"993\">\n<p data-start=\"767\" data-end=\"788\"><strong data-start=\"767\" data-end=\"786\">Return Process:<\/strong><\/p>\n<ul data-start=\"792\" data-end=\"993\">\n<li data-start=\"792\" data-end=\"845\">\n<p data-start=\"794\" data-end=\"845\">Contact us by email or phone to request a return.<\/p>\n<\/li>\n<li data-start=\"849\" data-end=\"919\">\n<p data-start=\"851\" data-end=\"919\">Provide your order number, product details, and reason for return.<\/p>\n<\/li>\n<li data-start=\"923\" data-end=\"993\">\n<p data-start=\"925\" data-end=\"993\">Our customer service team will guide you through the return process.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"995\" data-end=\"1132\">\n<p data-start=\"998\" data-end=\"1132\"><strong data-start=\"998\" data-end=\"1030\">Condition of Returned Items:<\/strong><br data-start=\"1030\" data-end=\"1033\" \/>Products must be returned in their original packaging and condition unless damaged or defective.<\/p>\n<\/li>\n<li data-start=\"1134\" data-end=\"1260\">\n<p data-start=\"1137\" data-end=\"1260\"><strong data-start=\"1137\" data-end=\"1157\">Return Shipping:<\/strong><br data-start=\"1157\" data-end=\"1160\" \/>Customers are responsible for return shipping costs unless the product is defective or incorrect.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1262\" data-end=\"1265\" \/>\n<h3 data-start=\"1267\" data-end=\"1278\">Refunds<\/h3>\n<ol data-start=\"1280\" data-end=\"1790\">\n<li data-start=\"1280\" data-end=\"1390\">\n<p data-start=\"1283\" data-end=\"1390\"><strong data-start=\"1283\" data-end=\"1306\">Refund Eligibility:<\/strong><br data-start=\"1306\" data-end=\"1309\" \/>Refunds are issued for returned products that meet our return policy criteria.<\/p>\n<\/li>\n<li data-start=\"1392\" data-end=\"1533\">\n<p data-start=\"1395\" data-end=\"1533\"><strong data-start=\"1395\" data-end=\"1414\">Refund Process:<\/strong><br data-start=\"1414\" data-end=\"1417\" \/>Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.<\/p>\n<\/li>\n<li data-start=\"1535\" data-end=\"1663\">\n<p data-start=\"1538\" data-end=\"1663\"><strong data-start=\"1538\" data-end=\"1556\">Refund Method:<\/strong><br data-start=\"1556\" data-end=\"1559\" \/>Approved refunds will be processed back to the original payment method within <strong data-start=\"1640\" data-end=\"1662\">7-10 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1665\" data-end=\"1790\">\n<p data-start=\"1668\" data-end=\"1790\"><strong data-start=\"1668\" data-end=\"1688\">Partial Refunds:<\/strong><br data-start=\"1688\" data-end=\"1691\" \/>Partial refunds may be granted if the product is not in its original condition or missing parts.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1792\" data-end=\"1795\" \/>\n<h3 data-start=\"1797\" data-end=\"1810\">Exchanges<\/h3>\n<ul data-start=\"1812\" data-end=\"1948\">\n<li data-start=\"1812\" data-end=\"1948\">\n<p data-start=\"1814\" data-end=\"1948\">We do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1950\" data-end=\"1953\" \/>\n<h3 data-start=\"1955\" data-end=\"1979\">Non-Returnable Items<\/h3>\n<ul data-start=\"1981\" data-end=\"2172\">\n<li data-start=\"1981\" data-end=\"2087\">\n<p data-start=\"1983\" data-end=\"2087\">Fresh or perishable goods (fruits, vegetables, dairy, meat, bakery items) unless damaged or defective.<\/p>\n<\/li>\n<li data-start=\"2088\" data-end=\"2116\">\n<p data-start=\"2090\" data-end=\"2116\">Opened or used products.<\/p>\n<\/li>\n<li data-start=\"2117\" data-end=\"2172\">\n<p data-start=\"2119\" data-end=\"2172\">Products not purchased directly from Arawsupermarket.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2174\" data-end=\"2177\" \/>\n<h3 data-start=\"2179\" data-end=\"2209\">Damaged or Incorrect Items<\/h3>\n<p data-start=\"2211\" data-end=\"2394\">If you receive damaged or incorrect products, please contact us immediately within <strong data-start=\"2294\" data-end=\"2306\">24 hours<\/strong> of delivery with photos of the issue. We will arrange a replacement or refund promptly.<\/p>\n<hr data-start=\"2396\" data-end=\"2399\" \/>\n<h3 data-start=\"2401\" data-end=\"2415\">Contact Us<\/h3>\n<p data-start=\"2417\" data-end=\"2502\">If you have any questions about returns, refunds, or exchanges, please contact us at:<\/p>\n<ul data-start=\"2504\" data-end=\"2570\">\n<li data-start=\"2504\" data-end=\"2544\">\n<p data-start=\"2506\" data-end=\"2544\">Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2513\" data-end=\"2542\">sudangshusudangshu2@gmail.com<\/a><\/p>\n<\/li>\n<li data-start=\"2545\" data-end=\"2570\">\n<p data-start=\"2547\" data-end=\"2570\">Phone: +30 21 1214 9468<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2572\" data-end=\"2575\" \/>\n<p data-start=\"2577\" data-end=\"2623\"><strong data-start=\"2577\" data-end=\"2623\">Thank you for shopping at Arawsupermarket!<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Arawsupermarket Refund and Return Policy Contact Information:Email: sudangshusudangshu2@gmail.comPhone: +30 21 1214 9468Address: Leof. Kifisias 57, Athina, Athinaio,&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":3,"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3497,"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/pages\/9\/revisions\/3497"}],"wp:attachment":[{"href":"https:\/\/shop.arawsupermarket.gr\/el\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}